Many websites have their own specific complaints procedure
to follow when you have been defamed or harassed online. You must follow these steps to ensure you
achieve the best outcome. Besides
following the website’s complaints procedure it is advisable to write a simple
cease and desist letter. The details you
should include in the letter are:
1.
The name and address of the sender or the notice.
2.
Name the details of the location of the
information in question.
3.
List the details of the unlawful nature of the
activity or information in question.
These 3 elements are the bare minimum you should
include. In some cases such as Amazon,
victims of defamation are encouraged to use the pro forma which can be found on
Amazon’s Notice and Procedure for Notifying of Defamatory Material page. This sets
out the facts or circumstances that make it apparent that the postings related
to them were unlawful.
Providing that you comply with all the pre-action protocol
requirements you should be able to issue a Letter before Action and the website
will take all the necessary actions to adhere to your request. The court will also take in to consideration
these 3 elements so be sure to list them clearly and as detailed as you can.
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